Dementia Care Home

The Old Hall

Northorpe Road, Spilsby, Lincolnshire, PE23 5NZ

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds28
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
  • Last inspected2019-06-26

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare52
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-06-26

  • Is this home safe?

    Requires improvement
    Safety is rated Requires Improvement, the only domain not to reach Good at the November 2020 inspection. The published summary does not explain what specifically drove that rating. The overall trajectory from Inadequate to Good overall is positive, but the persistent gap in Safety means this domain warrants direct questions. A desk-based review in July 2023 did not trigger a reassessment, suggesting no new serious concerns had been reported.
    Verified by inspector
  • Is the care effective?

    Good
    Effective is rated Good. The published inspection summary does not include specific detail about training, care plan quality, GP access, or food. The Good rating indicates inspectors were satisfied with the evidence they reviewed, including records and staff knowledge, but the granular findings are not available in the text provided. The home supports people with dementia and physical disabilities, both of which require specific care competencies.
    Verified by inspector
  • Is this home caring?

    Good
    Caring is rated Good. No specific observations, resident quotes, or relative feedback are available in the published summary. A Good rating in this domain requires inspectors to have seen or heard evidence of respectful, dignified, unhurried care during the inspection visit. The absence of published detail means this finding cannot be independently corroborated from the text alone.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive is rated Good. The published summary does not include specific detail about activities, individual care planning, engagement for people with advanced dementia, or how the home responds to changing needs. A Good rating indicates inspectors were satisfied that the home responds to residents as individuals rather than as a group. The home's specialism in dementia and physical disabilities suggests it should have structures in place for tailored care.
    Verified by inspector
  • Is the home well-led?

    Good
    Well-Led is rated Good. The home is operated by Kesh-Care Limited, with a named registered manager and a named nominated individual on record. The improvement from Inadequate to Good overall is a meaningful indicator of leadership effectiveness, as it requires sustained change across multiple domains. The published summary does not include specific detail about staff culture, governance processes, or how the home uses feedback from residents and families.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over 65, including those living with dementia and physical disabilities. Staff work with residents who need different levels of support. The Old Hall provides dementia care as part of its services. Families can discuss specific dementia support needs during a visit. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

The home has made real progress from a previous Inadequate rating to Good overall, which matters. However, Safety remains Requires Improvement and the inspection text contains very little specific detail across any theme, so scores reflect that limited evidence base rather than confirmed problems.

Homes in East Midlands typically score 68–82.
DCC Recommendation

Worth a visit

The Old Hall Residential Care Home in Spilsby is rated Good overall, based on an inspection carried out in November 2020 and a desk-based review in July 2023 that found no reason to change that rating. This represents a significant improvement from a previous rating of Inadequate, which tells you the home identified serious problems and addressed them. The home supports up to 28 adults, including people living with dementia and those with physical disabilities. The main uncertainty here is the age of the detailed evidence: the last full inspection was in 2020, which means specific, observable detail about staffing, activities, food, and day-to-day care is not available in the published record. Safety also remains Requires Improvement, which is the one domain that did not reach Good. The reasons for that are not explained in the published summary, so your most important question on a visit is: what specifically was found in the Safe domain, what has changed since, and how many permanent staff are on duty overnight?

The three questions to ask when you visit

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In Their Own Words

How The Old Hall describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Old Hall says about itself

Traditional care home with activities and friendly staff in rural Lincolnshire

The Old Hall Residential Care Home – Expert Care in Spilsby

The Old Hall Residential Care Home sits in the market town of Spilsby, providing care for older adults including those living with dementia. This traditional care home offers structured activities and entertainment programmes for residents. Families considering The Old Hall will want to visit and speak with staff about their approach to care.

Care & specialisms

Who they care for

    The home cares for adults over 65, including those living with dementia and physical disabilities. Staff work with residents who need different levels of support.

    How they describe their dementia care

    The Old Hall provides dementia care as part of its services. Families can discuss specific dementia support needs during a visit.

    “Speaking directly with the team at The Old Hall will help you understand if it's the right choice for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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